Discover how Carvana works with an overview of their online car buying process, vehicle selection, financing options, inspection, delivery, return policy, and customer experience.
Overview of Carvana
Carvana is revolutionizing the way people buy cars by offering an innovative online car buying process that is convenient, transparent, and hassle-free. With Carvana, you can say goodbye to traditional car dealerships and hello to a seamless experience from the comfort of your own home.
Online Car Buying Process
The online car buying process at Carvana is simple and straightforward. You can browse through a wide selection of high-quality vehicles on their website, complete with detailed photos and information about each car. Once you find a car you like, you can easily purchase it online and even have it delivered right to your doorstep.
Vehicle Selection
Carvana offers a diverse range of vehicles to choose from, including sedans, SUVs, trucks, and more. Whether you’re looking for a fuel-efficient commuter car or a spacious family vehicle, Carvana has something for everyone. Plus, all of their cars undergo a rigorous 150-point to ensure they meet the highest standards of quality.
Financing Options
When it comes to financing your car purchase, Carvana makes it easy with a variety of financing options to fit your budget. Whether you have good credit, bad credit, or no credit at all, Carvana works with multiple lenders to help you find a financing solution that works for you. Plus, you can easily calculate your monthly payments and get pre-qualified online in just a few simple steps.
Inspection and Certification
150-Point Inspection
When it comes to buying a car, one of the most important factors to consider is the condition of the vehicle. At Carvana, we take this aspect very seriously, which is why we conduct a rigorous 150-point inspection on every car in our inventory. This thorough inspection covers all the essential components of the vehicle, ensuring that it meets our high standards before being listed for sale.
During the 150-point process, our certified technicians carefully examine every aspect of the car, from the engine and transmission to the brakes and suspension. They check for any signs of wear and tear, as well as any potential issues that may need to be addressed. This comprehensive inspection helps us identify any problems and allows us to make any necessary repairs or replacements to ensure the car is in top condition.
At Carvana, we believe in complete transparency, which is why we provide a detailed report of the 150-point for each car on our website. This report highlights any issues that were found during the inspection, giving you peace of mind knowing exactly what you are getting with your purchase. Additionally, we offer a free CARFAX vehicle history report with every car, so you can see the full history of the vehicle before making a decision.
In essence, the 150-point inspection process is our way of guaranteeing that every car we sell is of the highest quality, so you can drive away with confidence knowing that your vehicle has been thoroughly inspected and certified by our team of experts.
Certified Pre-Owned Program
In addition to the 150-point inspection, Carvana also offers a Certified Pre-Owned program for select vehicles in our inventory. These certified pre-owned cars undergo an even more rigorous inspection process, ensuring they meet even higher standards of quality and reliability.
Our certified pre-owned program includes an extended warranty, providing you with added peace of mind and protection against unexpected issues. These cars have low mileage and are in excellent condition, making them a great option for those looking for a like-new vehicle at a more affordable price.
When you purchase a certified pre-owned car from Carvana, you can rest assured knowing that you are getting a top-quality vehicle that has been thoroughly inspected and certified by our team. With the added benefits of the extended warranty and low mileage, our certified pre-owned program offers a great value for those in the market for a high-quality used car.
Delivery and Pickup
Home Delivery Process
Are you tired of spending hours at traditional car dealerships, negotiating prices and dealing with pushy salespeople? Carvana offers a convenient and stress-free home delivery process that allows you to buy a car from the comfort of your own home. Once you’ve selected the perfect vehicle from our extensive online inventory, simply choose the home delivery option at checkout. Our team will then coordinate a time that works best for you, whether it’s during the day or in the evening.
During the delivery process, your vehicle will arrive at your doorstep on a Carvana-branded truck, ensuring a memorable and exciting experience. Our delivery team will walk you through the final paperwork and answer any questions you may have about your new car. You can even take your new ride for a test drive around the block before signing on the dotted line.
With Carvana’s home delivery process, you can say goodbye to the hassle of traditional car buying and hello to a seamless and convenient experience that puts you in the driver’s seat.
Pickup at Carvana Vending Machine
Have you ever seen a car vending machine? At Carvana, we’ve revolutionized the car buying experience with our innovative Carvana Vending Machines located in select cities across the country. If you prefer a more hands-on approach to picking up your new vehicle, you can opt to pick up your car at one of our iconic vending machines.
Imagine walking up to a five-story glass tower filled with shiny cars of all makes and models. With the push of a button, your car is retrieved and brought down to ground level, ready for you to drive home. It’s like a real-life car vending machine, making the pickup process as exciting as driving off the lot.
Whether you choose home delivery or pickup at a Carvana Vending Machine, Carvana offers a unique and customer-centric experience that redefines the way you buy a car. Say goodbye to the traditional car buying experience and hello to a new way of purchasing your next vehicle.
Return Policy
7-Day Money Back Guarantee
At Carvana, we understand that purchasing a car online can be a bit intimidating. That’s why we offer a 7-Day Money Back Guarantee to give you peace of mind when making such a significant purchase. With this guarantee, you have a full week to test drive your new car and make sure it’s the perfect fit for you. If for any reason you’re not completely satisfied with your purchase, you can return the car within 7 days for a full refund, no questions asked.
- Take your time to really get to know your new car. Drive it around town, take it on the highway, and see how it handles different road conditions.
- If you find that the car doesn’t meet your expectations, simply contact our customer support team within the 7-day period to initiate the return process.
- We’ll work with you to schedule a convenient time for the car to be picked up, and once it’s back in our possession, we’ll issue a full refund to you promptly.
Our 7-Day Money Back Guarantee is designed to ensure that you’re completely satisfied with your purchase from Carvana. We want you to feel confident in your decision to buy a car online, and this guarantee is just one of the ways we strive to make the car-buying process as stress-free as possible.
Return Process
Returning a car to Carvana is a straightforward and hassle-free process. If you find that the car you purchased isn’t the right fit for you within the 7-day period, simply follow these steps to initiate the return:
- Contact our customer support team either by phone or email to inform them of your decision to return the car.
- We’ll work with you to schedule a time for the car to be picked up from your location.
- Once the car is back in our possession, our team will inspect it to ensure it’s in the same condition as when it was delivered to you.
- Once the inspection is complete, we’ll process your refund in full, including any taxes and fees you may have paid.
Our goal is to make the return process as seamless as possible for our customers. We understand that buying a car is a significant investment, and we want you to feel confident in your decision to purchase from Carvana. Our 7-Day Money Back Guarantee is just one of the ways we strive to provide exceptional customer service and ensure your satisfaction with your online car buying experience.
Customer Experience
Customer Reviews
Customer reviews are a powerful tool that can provide valuable insights into the experience of purchasing a car from Carvana. Reading through the feedback from other customers can help potential buyers get a sense of what to expect and make informed decisions. Whether it’s positive feedback praising the seamless online car buying process or constructive criticism highlighting areas for improvement, customer reviews offer a real-world perspective that goes beyond the marketing rhetoric. At Carvana, we value transparency and strive to provide exceptional service to every customer, and our reviews reflect our commitment to customer satisfaction.
Customer Support
At Carvana, we understand that buying a car can be a significant decision, and we want to ensure that our customers feel supported every step of the way. Our customer support team is dedicated to providing assistance and guidance throughout the car buying process, from vehicle selection to financing options to delivery and beyond. Whether you have questions about a specific vehicle, need help with the online platform, or require assistance with scheduling a home delivery, our team is here to help. We believe that excellent customer support is essential to a positive buying experience, and we are committed to going above and beyond to meet the needs of our customers.
In summary, customer reviews offer valuable insights into the car buying experience at Carvana, while our dedicated customer support team ensures that every customer receives the assistance and guidance they need. We are committed to providing a seamless and transparent buying process, and our focus on customer satisfaction sets us apart in the online car buying industry. Visit Carvana today to experience the future of car buying for yourself.